Program Lead - Gift Cards Customer Experience at Amazon
Program Lead - Gift Cards Customer Experience Details
Jan. 17, 2019, 6:01 a.m.
Project/Program/Product Management--Non-Tech
セミナー開催
Seattle, Washington
Gift Cards team Amazon Gift Card
Ready to use your customer obsession to make Amazon Gift Card the best gift to give or receive? The Amazon Gift Cards team is looking for a Customer Experience Program Manager. The Amazon Gift Card business is a rapidly growing, multi-billion dollar global business which significantly contributes to Amazon’s flywheel. The Gift Cards team is responsible for creating and enhancing multiple products sold globally through the Amazon website, offline stores, and B2B corporate clients. In this role, you will be a strategic partner for Customer Service and Product teams, continuously evaluating and iterating to improve customer solutions. You will drive people, processes, and technology improvement initiatives to optimize the customer experience. Responsibilities include: · Advocate on behalf of the Customer during all business engagements to ensure a consistent and valuable experience for each Customer. · Drive people, process, and technology initiatives to optimize the Customer Support experience
Basic Qualifications · Bachelor’s degree · 5+ years of cross-functional program/project management, executing plans and performing the analysis necessary to inform future decisions. · Strong quantitative analysis, problem solving and project management skills · Track record of successfully driving full life cycle programs/projects from idea to completion and then going back to continuously improve upon them. · Demonstrated experience managing multiple stakeholders from various functional areas. · Demonstrated experience managing multiple stakeholders from various functional areas. · Demonstrates