"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works." - Jeff Bezos The Lumberyard Field Engineering team aspires to help game developers create the highest quality games, engage massive communities of fans, and connect their games to the vast compute and storage of the cloud. We are looking for creative problem solvers who can imagine and deliver truly innovative technology for tomorrow’s most celebrated games. If you are excited about the opportunity to invent and build with the entire sandbox of Amazon’s ecosystem, including AWS and Twitch, we want to talk to you. We are looking for a Technical Account Manager (TAM) or Producer within the Lumberyard Field Engineering team. The TAM will be the main point of contact for external White Glove customers and vendors for all things Lumberyard and facilitate resolution of customer issues via hands-on technical troubleshooting as well as timely escalation into various development teams
· Bachelor's degree in Computer Science, Business Administration or Art · 6+ years of Game Production experience in a leadership capacity · Unity, Unreal, CryEngine or other 3D game engine development or art pipeline experience· Experience managing the full production cycle of at least three shipped game titles on at least two different platforms, successfully bringing them to market · Travel to client locations as needed (10%-20%) · Presentation skills; high degree of comfort with both large and small audiences · Track record for meticulous planning, follow-up, and organizational skills; ability