Cloud Support Associate - Storage & Content Delivery at Amazon
Cloud Support Associate - Storage & Content Delivery Details
Jan. 15, 2019, 12:59 p.m.
Operations, IT, & Support Engineering
Support
Seattle, Washington
AWS Support team Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. Overview The AWS Support team is seeking engineers that enjoy solving problems and working directly with customers. This role supports our services that focus on Storage and Content Delivery technologies including S3, SES, CloudFront, Storage Gateway, Elastic Transcoder, Glacier, and Snowball. Our support engineers are also the “voice of the customer” and have
· Strong Linux or Windows system administrator skills · Experience operating and troubleshooting email services and SMTP · Knowledge of client/server and distributed systems architecture · Knowledge of large-scale storage architectures and backup/DR strategies · Experience with scripting · Excellent oral and written communication skills · Customer service experience / strong customer focus · Strong multi-tasking skills · Strong analysis and troubleshooting skills and experience · Self-starter who is excited about learning new technologies on a daily basis · Open to working 1 weekend day as part