Amazon is obsessed with customers, and our customers are happiest when they get what they want quickly and easily. The Last Mile Products and Services team is responsible for designing innovative solutions to empower our delivery drivers, delivery companies, and station operators to deliver packages to customers with accuracy and reliability. We exist to improve the lives of not only our end customers but also our delivery drivers who form the backbone of our continuously growing delivery network. We work with technical and business stakeholders in the Global Delivery Services business to push the boundaries of delivery technology worldwide—Amazon Flex, Delivery Service Partner, and Amazon Locker are just some of the examples —and we have a pipeline full of ground-breaking products and services in development that will accelerate and expand Amazon’s delivery options. Our working backward philosophy and customer obsession makes User research critical to our products' success. Our solutions
3 - 5 years of hands-on experience conducting UX research in an applied setting. BA/BS in psychology, sociology, anthropology, human computer interaction or related discipline. Working knowledge of usability principles, experimental design techniques, behavioral statistics and basic qualitative study methods. A strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from qualitative and quantitative data. 5+ years of experience conducting UX research in a large organization. Fluent in Human Factors and Ergonomics principles Background in