Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers. Role: The Transparency On-boarding Manager is responsible for ensuring accounts (brands/manufacturers) experience successful on-boarding experience to the Transparency service. Transparency On-boarding Managers work with brands during the operational implementation phase as
Who we’re looking for: A successful candidate for this role will have · 1-3 years or more of sales, account management or customer support experience working in a fast paced and ambiguous environment. · Startup experience would be excellent where you’ve worn many different hats and successfully navigated through complexity while never missing a beat with customers. · An extremely strong attention to detail and CUSTOMER OBSESSION is critical to the success of this role. · Proficient using Microsoft Office Products, CRM platforms (IE Salesforce) · Experience working with brands or supply chain ecosystem