Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies and the full breadth of AWS services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P and L with our ability to drive both Amazon Free Cash Flow and world class customer
The ideal candidate will be passionate about the growth and success of AWS Support employees (Cloud Support Engineers, Cloud Support Associates, and Technical Account Managers) and learning about cloud computing. Candidates will have experience in coordinating and managing the administration of training programs, as well as helping to design and develop training content. They will also have the following attributes: · 3+ years of experience in a training program management role or similar along with an undergraduate degree (in communication, education, technical or related field). · 5+ years of