Customer Service Technical and Non-Technical Teams
Seattle, Washington
across multiple team Customer Service in
Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Service Technology (CS Tech) department. CS Tech owns the technology to support and enhance our Customer Service Operations network through our CRM, secure operating system, and various client applications. We focus on robust architecture, world-class UX, and leverage our Big Data to drive insights and solutions through a myriad of Machine Learning applications. As a Lead Support Engineer in CS Tech, you will own driving operational excellence across tier-1 systems which operate at scale. You'll lead a group of QA-T, SDE-T, and SEs to resolve ambiguous challenges through automation, cross-team coordination, and system development. You influence the design and development of new CS systems, helping to ensure an operationally sound and supportable system. You will build bridges across multiple
• Proficiency in, at least, one modern programming language such as Java, Ruby, Python • 5+ years professional experience in software development or SDE support • Understanding of Computer Science fundamentals in object-oriented design, and Data Structures • Excellent problem-solving skills • UNIX, shell scripting • Technical deep dive and automation, troubleshooting• Bachelor’s degree in Computer Science, Computer Engineering or similar technical field. • Expertise in object-oriented design and coding skills (Java and/or C/C++ preferably on a UNIX or Linux platform) • Gurupa, Horizonte familiarity;