The AWS Builder Tools team is looking for a Software Support Engineer who will act as first level support for software application issues dealing with build, test, automation, deployment, issue management and other tools that thousands of Amazon developers use every day. Amazon Support Engineers are expected to have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines. Amazon seeks individuals who are willing to work hard, have fun, and join us in making Worldwide History. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues affect developers through out the company, so you get to experience a breadth of impact with various groups. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring
· Candidate should possess superior customer service skills in dealing with users at all levels in a team environment. · Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible. · Demonstrated experience delivering direct user support in a high availability environment. · Previous experience in which high levels of initiative, judgment, and tact has been demonstrated. · Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal