Service Engineer 2 at Microsoft

Service Engineer 2 Details

April 18, 2019, 10:30 p.m.
Engineering
Individual Contributor
Full-Time
Redmond, WA
Azure Storage team Blob Storage, ADLS
Azure Storage team (Blob Storage, ADLS Gen1/Gen2 and Cosmos) present interesting challenges in technologies such as cloud, storage and big data compute support. We build reliable, highly scalable and highly performing distributed systems for data analytics on Azure. We work with various cutting-edge technologies and make contributions to these technologies. We are creating a planetary scale storage system, which can scale to Exabyte of data (yes, that's 18+ digits!). We are building next generation globally distributed, elastic scale, fault tolerant cloud storage services. It is designed to enable developers to build planet-scale applications.

Responsibilities: Provide excellent incident communications to stakeholders and external customers Effectively coordinate these incidents across multiple organizations within Microsoft Define and drive efforts to improve our incident coordination and communication capabilities Ability to multi-task on several incidents and/or projects at once Develop the tools to help monitoring the service's health and collect telemetry data Investigate problems and develops plans/recommendations for improvements Drive improvements in our communications processes and verbiage
Skills and qualifications: Passion for customer excellence Prior experience working in 12*7 (or 24*7) operations Must effectively manage and prioritize multiple tasks to deliver high-level objectives/projects Strong reporting and analytics experience Flexible shift coverage required, including evenings and weekends Good written and verbal communications skills Demonstrated ability to tailor communications to different audiences Excellent project/program management skills with great attention to detail Demonstrates technical excellence by applying engineering principles to solve complex problems
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