Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for an exceptional Sr. Workforce Management (WFM) Reporting Analyst, who is passionate about their work, thinks globally, and who has the ability to contribute major new innovations in the industry and within the Amazon Services Seller Support Team. The ideal candidate will possess typical
· 2+ years’ experience in Contact Center Workforce Management position required (WFM analyst, scheduler, etc.) · Strong contact center industry knowledge gained from roles within complex fast-paced multi-skilled and multi-site environments. · Excellent analytical and mathematical skills. · Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. · Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities. · Advanced
Senior Product Manager, Movies and Music
Music retail team |
Project/Program/Product Management--Non-Tech |
Retail Category Management: Home, Sports, Toys, Consumer Electronics and more |