Who We Are Amazon.com has been rated one of the most admired company in the US, #1 in Innovation and # 1 in Customer Service. Additionally, Amazon’s technology business has a history and growing tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS), you have the opportunity to help individuals and businesses take their computing infrastructure and applications into the Cloud. AWS has gained a reputation for innovation with a fast pace release cycle delivering hundreds of features a year, and AWS Support is one of the largest and fastest growing AWS business units. Don’t be confused by the name. We are a highly technical, innovative organization revolutionizing the way customers engage and seek help from AWS. Our customers include very large Enterprises (e.g. NASDAQ, Adobe, Kellogg's, Unilever); Public Sector (e.g. NASA JPL, Stanford) as well as fast growing businesses and internet companies (e.g. Netflix, Airbnb). We will redefine the
• Bachelor’s Degree in Computer Science or related field or equivalent work experience • 7+ years professional experience in software development · Experience in a large scale technical customer support organization · Experience mentoring junior software engineers to improve their skills, and make them more effective, product software engineers · Experience influencing software engineers best practices within your team · Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and data persistence systems · Experience with large-scale