Senior Service Engineer at Microsoft

Senior Service Engineer Details

Nov. 7, 2018, 6:12 p.m.
Engineering
★★
Individual Contributor
Full-Time
Issaquah, WA
Marketing Engineering team Commercial Sales and
The Commercial Sales and Marketing Engineering team develops enterprise business solutions used by the Microsoft Seller and Marketing Community across the world as well as Microsoft executive leadership. One of the key priorities for this year is to consolidate the number of applications the seller is using and reduce the time spent on tools. We are under new an initiative of building software solutions for simple, end to end seller scenarios leveraging Microsoft products and technology stack on the cloud. Become part of a technically strong team that is on the forefront of these cutting-edge efforts and help us tackle our upcoming challenges.

Manage and lead our effort to Automate the User Experience. Reduce toil, tickets and labor by applying your software skills and planning/delivery capability to a huge service operations footprint. Be a key thought leader on the SE/SRE leadership team Manage the service operations vendor portfolio and bring it to the door of engineering for the elimination of toil and improvement of the user experience through software Focus on service health visuals utilizing telemetry, for a dialtone, hands-off environment Lead with a Livesite focus Be a key influencer in the evolution of the SE/SRE discipline
Basic Qualifications: 8+ years experience In Software Engineering or Service Engineering Bachelor's in Computer Science, Information Systems or related engineering discipline Preferred Qualifications: Demonstrated ability to operate within global teams and influence across matrixed organizations Demonstrated ability to seek out and leverage data driven insights that foster continuous improvement. A Livesite focus and a proven ability to deliver in a DevOps environment Technically solid, creative and with the ability to operationalize solutions at scale, with software Demonstrated comfort in a frequently
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