Senior Program Manager – Employee Services Escalations Manager at Amazon
Senior Program Manager – Employee Services Escalations Manager Details
Feb. 26, 2019, 7:02 a.m.
Human Resources
HR Operations & Analytics
Seattle, Washington
global escalations team Program Manager –
Sr. Program Manager – Employee Services Escalations Manager Do you have a passion for drilling down to find the root cause of a problem? Do you love solving problems so they don’t occur again? Do you consider the customer’s perspective before landing on a solution? If so, this position may be for you. Amazon’s population is continuously growing and diversifying and our HR processes, policies and services are expanding to meet those needs. We’re looking for a Sr. Program Manager to lead our global escalations team while collaborating closely with our service teams to bring about prompt and complete resolution to escalations while zeroing in on root causes to eliminate service failures and broken processes for good. This role will be required to have a thorough understanding of Employee Services (ES) and our service catalog while understanding and advocating for our employees in each escalation. This leader will engage with global service owners to own the resolution and remediation of escalated
· 6-8+ years overall relevant experience, min 5 years multiple HR domain areas · Proven experience and expertise in project management, process improvement, and/or HR technology within an intense fast-paced customer driven environment · Demonstrated ability to lead teams, developing team members and providing regular and consistent feedback to help team members grow and progress · Bachelor’s degree · Experience working in a shared services environment and other elements of service support such as process redesign, call center related systems and customer or user process design · Master’s degree