Senior Program Manager - Community Trust at Amazon
Senior Program Manager - Community Trust Details
June 11, 2019, 4:11 a.m.
Amazon’s Social/Community features,
Community Trust is responsible for building customer trust and reducing abuse on Amazon’s Social/Community features, including Customer Reviews, Questions and Answers, Lists, and Customer Profiles. By driving customer trust in user generated content, we increase long term customer engagement on Amazon. Upholding customer trust is challenging and impactful for Amazon. Our team is passionate about human motivation and behavior and uses machine learning, classification algorithms and scalable platform services to have a cross-org impact every day. We are inherently scrappy and innovative, experimenting with data about millions of contributions worldwide to identify new genuine and malicious content and contribution patterns. We evaluate user research, customer experience knowledge, data, and cross-Amazon abuse expertise to ensure other teams think about how customer trust. In this position you will build collaborative relationships with partners across the company who use our platform to safeguard
· Bachelor's Degree or equivalent experience. · 7 years of relevant work experience in Program management, process improvement and/or digital/high-technology companies/products. · Proven ability to meet tight deadlines, multi-task, and prioritize workload. · Ability to work in cross-functional teams, communicate with colleagues in both business and technical roles and develop process that drives scale. · Experience in EXCEL, SQL. · Adept at working with different systems and making recommendations on improvements for both systems and processes. · Ability to handle the day-to-day management of tasks,