Microsoft 365 is a key part of the company's cloud strategy and overall mission of empowering people and organizations to achieve more. Customer happiness as measured by NPS is a key indicator of how well Microsoft is realizing it's mission. Our team is responsible for building innovative AI solutions that measure and triangulate real time NPS information, derive insights from reams of data, and drive meaningful improvements to customer experience. Our team is full of people who have truly embraced a growth mindset, are collaborative, not afraid to make mistakes, and are obsessed about providing our customers the best possible experiences. The Amplify program management (PM) team is looking for an innovative, collaborative PM capable of owning features and strategies that drive discontinuous change in our customer satisfaction. Key areas of ownership include building and scaling out AI based platforms that empower engineering teams to analyze NPS data, derive key influencers for NPS, collaborate
As part of the team you will be expected to collaborate and drive efforts across multiple engineering managers and organizations; success will be through developing breakthrough ideas from start to finish with measurable and positive impact. In addition, you'll need to have both excellence management and people skills paired with technical depth and passions.
Basic Requirements: • 5+ years of industry experience in Program Management • Proven track record of going technically deep and delivering cloud scale technologies • Demonstrated ability to use data to influence and drive decisions Additional Requirements: • Customer focus and past experience working with customers (internal or external) • Ability to negotiate and collaborate across groups to achieve customer success • Analytical skills to drive data driven decisions • Drive to continuously learn and build new skills rapidly • UI design skills are a plus