Customer Service Technical and Non-Technical Teams
Seattle, Washington
Customer Returns team The Customer Returns
Do you enjoy creating new customer experiences? Are someone that likes to provide large scale, global solutions? Do you want to influence Amazon's customers on a daily basis? If you answered yes, please read on. The Customer Returns team manages a best-in-class online returns program for our customers worldwide. From t-shirts to refrigerators, if a customer buys it online at Amazon we provide customer returns. We are looking for a Sr Product Manager who will focus on improving the customer experience on our desktop and mobile platforms. You will need to interact with most areas of Amazon to create easy to use, self-service options to resolve customer issues. We are looking for entrepreneurial, innovative individual who thrives on solving tough problems. The ideal candidate will have the ability to work closely with business stakeholders and technology teams to develop automated solutions for complex problems globally. This opportunity requires excellent analytical, problem solving, and
· 6+ years of experience in product management. · People management experience · Bachelor’s degree · Proven track record of taking ownership and driving results on technical projects · Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously · Strong written communication skills; this role will require the creation of content such as whitepapers and other written deliverables · Proven ability to create innovative solutions to solve real customer problems. · Proven ability to think strategically and execute tactically. · Proven ability to drive and manage