Senior Product and Customer Insights Manager at Amazon
Senior Product and Customer Insights Manager Details
March 12, 2019, 6:03 a.m.
Finance and Accounting
Customer and Seller Experience Strategy
Seattle, Washington
Loyalty Strategy team Customer Loyalty Strategy
Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our Consumers’ experience across different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Loyalty Strategy team in Seattle, WA. We are seeking a Sr. Product and Customer Insights Manager.You will join an expanding team which measures Amazon’s end-to-end customer experience in the North America online retail business and will present business recommendations in order to drive changes, to solve the identified issues, and eventually to achieve our vision: Earth's Most Customer-Centric Company. As a Senior Product Manager, you will own and contribute to studies that measure Amazon’s end-to-end experience. Leveraging your analytical skill set, you will drive studies across multiple product lines (e.g. media, consumer electronics, apparel, etc.), geographies and departments (Retail, Marketplace, Digital, etc.), partnering with senior
· 7+ years' of relevant experience OR Master’s degree and 5+ years' of relevant experience OR an equivalent combination of education and experience · Experience in areas such as management consulting, internet, technology, retail, consumer goods or market research firms · 3 + years experience with Excel (Advanced - Lookups/Pivot Tables) · Demonstrated knowledge of key customer experience metrics and methodology (e.g., NPS, etc.)· Advanced degree (e.g. MBA) · Experience with UX/UI Testing, Research or Design · Experience with SQL, Python, or similar · Experience with customer survey research design,