Senior Product and Customer Insights Manager at Amazon
Senior Product and Customer Insights Manager Details
March 12, 2019, 6:03 a.m.
Project/Program/Product Management--Non-Tech
Customer and Seller Experience Strategy
Seattle, Washington
Loyalty Strategy team Customer Loyalty Strategy
Are you customer-obsessed, data oriented, and confident in proposing opportunities to improve our consumers’ experience across different Amazon businesses? Amazon is looking for an experienced, talented and highly motivated individual to joinour Customer Loyalty Strategy team in Seattle, WA. We are seeking a Sr. Product and Customer Insights Manager. You will join an expanding team which measures Amazon’s end-to-end customer experience in the North America online retail business and will present business recommendations in order to drive changes, to solve the identified issues, and eventually to achieve our vision: Earth's Most Customer-Centric Company. As a Senior Product Manager, you will own and contribute to studies that measure Amazon’s end-to-end experience. Leveraging your analytical skill set, you will drive studies across multiple product lines (e.g. media, consumer electronics, apparel, etc.), geographies and departments (Retail, Marketplace, Digital, etc.), partnering with senior
· 7+ years' of experience OR Master’s degree and 5+ years of experience OR an equivalent combination of education and experience · Experience in areas such as management consulting, internet, technology, retail, consumer goods or market research firms· Advanced degree (e.g. MBA) · 3 + years experience with Excel (Advanced - Lookups/Pivot Tables) · Demonstrated knowledge of key customer experience metrics and methodology (e.g., NPS, etc.) · Experience with customer survey research design · Self-starter, possesses flexibility to work in a fast-changing environment and ambiguous situations · Robust