Senior, Mgr, Dedicated Payments Customer Support at Amazon
Senior, Mgr, Dedicated Payments Customer Support Details
Jan. 22, 2019, 12:44 p.m.
Project/Program/Product Management--Non-Tech
セミナー開催
Seattle, Washington
Amazon.com. Amazon is
As one of the largest e-commerce companies in the world, Amazon processes billions of secure on-line transactions via a number of payment mechanisms, including credit cards, direct debit and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience. As Senior Business Operations Manager, you will be responsible for developing strategy and best practices to enhance the best customer experience in the industry. You will lead a team of program managers who manage customer experience and operational excellence around payment mechanisms. This team also manages external partners such as banks, acquirers and processors to ensure the best experience for our customers. As the leader for this team, you must be capable of crafting a big-picture vision. You must also possess the drive and attention to
· Bachelors Degree · 10-15 years of experience in the payments industry with demonstrated success in leading teams of 10+ people. · Experience managing service contracts and relationships in the payments or financial services industry. · Proven ability to build relationships and manage cross-functional teams · Very strong written and oral communication skills. Strong overall business acumen. · Is data driven and sets clear, measurable quality goals for an organization · Is innovative, can simplify, and has relentlessly high standards. · Maintains composure in the face of highly ambiguous environments