Senior Manager of Learning and Development at Microsoft
Senior Manager of Learning and Development Details
Jan. 14, 2019, 9:12 p.m.
Engineering
People Manager
Full-Time
Bellevue, WA
Conversational AI Semantic
Sr. Manager of Learning and Development - Conversational AI Semantic Machines is focused on human-computer interaction and conversational AI. We are building next-generation dialogue systems that can truly be of service to people in everyday life as well as important professional tasks. We're looking for a smart and ambitious Learning and Development Manager. The right candidate will boldly envision and believe in a truly game-changing dialogue product. They will also work creatively and relentlessly to craft a novel, cutting-edge training programs that play a crucial role in creating the new product. Are you Learning and Development professional looking for a once-in-a-career challenge with a game-changing technology product? If yes, we'd love to hear from you. This role is located in Bellevue, WA.
As a Learning and Development Manager... Deeply understand, envision, and work toward future end-user experiences in Conversational AI Systems. (These are systems you can actually have multi-turn conversations with – not just "Siri, how's the weather tomorrow?") Own the learning and onboarding of human agents who comprise a "data production factory" that feeds machine learning - which in turn creates evolving dialogue -based experience for end users. This means crafting the agent onboarding, training curricula, testing, and certifications. Manage change. You own the career development path for
Required Qualifications: 5+ years' experience delivering training programs, projects, plus learning and development efforts. Evidence of technical writing and creation of training content (E.g. videos, training guides, manuals) Demonstrated experience in problem resolution, team building, negotiation, establishment of effective processes, and tracking. Demonstrated ability to deliver time bound results, meeting and exceeding expectations. BS/BA degree in Education, Computer Science, Engineering or Linguistics. Demonstrated experience in defining KPIs, managing to them, and evangelizing results