Senior Director of Operations Management at Microsoft
Senior Director of Operations Management Details
Jan. 14, 2019, 7:44 p.m.
Business Programs & Operations
People Manager
Full-Time
Redmond, WA
Talent, Learning and
We are in the midst of a culture transformation at Microsoft, and that transformation is driven by our growth mindset, fueled by how we work together through fundamental leadership principles and delivered through our insatiable desire to obsess about our customer's needs. Leading efforts in this transformation is the Talent, Learning and Insights (TL and I) organization, which is accountable for activating learning, developing leaders, personalizing work and evolving our culture. To deliver on our bold ambitions, the TLI team seeks to hire a Senior Director of Operations Management who will think strategically at a global level and develop and manage key operational processes and procedures that will support opportunities for all employees to do their best work. This senior leader will join the TLI leadership team and manage a team of passionate, life-long learners responsible for operational excellence across the organization.
Operations includes; Supplier Management: Owning TLI supplier strategy, governance, service catalog definitions and negotiations of pricing and terms. Management of service level agreements committed spend and quality outcomes, along with 3rd party relationship management. Execution of and adherence to procurement processes and compliance and data privacy requirements. Demand Management and Planning: Owning demand management strategy. Understanding and monitoring the global learning and talent and insights offerings portfolio. Managing and coordinating the right facilitators and resources necessary
Passion for people development and learning. High degree of business acumen and strategic thinking and planning Strong executive presence and maturity with the ability to engage, understand, and influence business leaders at an executive level Organizational agility Demonstrated problem solving skills and the ability to work with senior leaders to accomplish organization priorities. Demonstrates thought leadership in the application of systems-thinking to forecast business improvements and impact. Coaches across the discipline and the company to share insights. The ability to deal with conflict