Do you want to join a new User Research Team and make a difference with the digital transformation of Microsoft? Core Services Engineering (CSE) builds the critical products and services that Microsoft runs on. We are in the business of human capital management, sales team innovations and other important core services. We are shaping the way we think about and build these experiences for our users in the rapidly changing digital world. To move forward with this vision, we need to have a deeper understanding of our customer's behavior, needs, wants and desires. The Senior User Research position will be critical to building customer empathy, and a user-centered approach for this organization. You will help the newly formed research team establish a reputation of world-class research, by delivering creative, agile, and strategic research outcomes which directly impact product and the business.
Key responsibilities: Influential Senior UX researcher who has a breadth of product making experience to draw upon as you provide research expertise to your project space Balance both agile and strategic research methods on a daily basis to influence product direction, and overall user experience Experience as a research project lead for a large business area, delivering a user research plan and strategy Design and execute promptly on a cohesive and focused research plan for a critical area, establishing user experience goals and metrics as a guide post for the team to strive towards Conduct diverse
Knowledge, experience and skills: Experience performing research in Design Sprints, Agile Development models and running large projects/programs which span multiple months 7+ years in user experience research, design research, product research or equivalent (i.e. hands on) so that you have successes and failures to draw upon Well established portfolio of research techniques from ethnography, field studies, interviews, usability studies, concept validation, A/B testing, user journey mapping, surveys, scorecards and competitive analysis. You will use this vast experience to draw upon for the development