Did you know that 84% of business buyers seek input from their peers before making significant technology investments? These trusted connections significantly influence purchase decisions and often drive the sales cycle. Microsoft is not only in a unique position to facilitate these connections globally with strong customer relationships, but we are able to deliver a differentiated experience that can transform happy customers into committed advocates. The Cloud and Enterprise (C+E) Customer Evidence and Advocacy team is leading a transformation at Microsoft to engage and nurture a passionate base of advocates by developing a world class advocacy engine. We are looking for a customer obsessed and driven business leader to lead the transformation of the C+E Advocacy Reference engine focused on the Microsoft Azure, Mixed Reality, Microsoft Business Applications and Dynamics 365 product lines. In this role, you will be on point to streamline and improve how we personalize connecting customers
• Streamline and improve the C+E Reference engine systems and program with great strategy, program management, and resource allocation starting with a customer obsessed "One Microsoft" mindset. This includes but is not limited to implementing CRM solutions, customer nurture programs, and predictive sales enablement leveraging AI and ML. • Cultivate and nurture customer references into strategic, mutually beneficial advocacy partnerships, targeting the right opportunities to further develop the personal and professional brand of these individuals and support Microsoft sales and marketing objectives
About You: • You have a demonstrated passion for customers based on direct experience working in sales or customer success or deeply with a field sales organization • You are seeking the perfect balance between strategic planning, program management and day-to-day execution and have a "lean-in" mentality to simply get things done • You are a problem solver with strong intellectual curiosity who enjoys finding better ways of doing things • You are detail oriented with a desire to drive high quality results, but always with a strong bias for action • 7-10 years in sales, customer success, subsidiary