Are you interested in working for one of the most exciting teams in Microsoft, relentlessly focused on customer needs and advancing Microsoft's cloud first strategy? Interested in a start-up environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? Then the Azure Customer Experience (CXP) Team is for you! We are fundamentally changing how we deliver world-class support to our top Azure customers, and building a new global support and operations team to do it. We are looking for a customer-obsessed Support Lead to help us launch and grow a new team focused on delivering an extraordinary experience reinventing customer support. This is a unique role in the Azure CXP team following the 'Player-Coach' leadership principal with 50% customer engagement, handling hands-on complex support issues, and 50% managing and coaching a team of Azure Cloud Engineers in supporting our top Azure customers. This role requires strong operational, leadership,
Hands-on Support: Directly support our top Azure customers and resolve critical and complex technical issues in a 24x7x365 global support delivery team. Take your deep technical and product expertise and combine it with your understanding of our customer's needs to solve their complex business challenges. Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services. Work with Azure engineering teams to not only support but deliver solutions and new capabilities for our customers most mission
5+ years of experience delivering solutions and support to enterprise customers 2+ years of experience managing and leading highly technical teams in a fast-paced environment. Technical BS degree, Computer Science or Math background highly desired. MBA optional Knowledge of modern engineering practices such as Agile, Lean etc. Strong passion and focus on delivering the right customer experience Demonstrated ability to recruit and develop global teams Ability to innovate and drive change Ability to build a deep technical relationship with internal teams and customers Deep understanding of cloud