Customer Service Technical and Non-Technical Teams
Seattle, Washington
At Customer Engagement
Do you want to join an innovative team of scientists who invent and apply the most advanced machine learning, NLP and machine translation techniques to create the best customer engagement experience on the earth? Do you want to revolutionize the way how customers solve their issues and got their questions answered? Do you want to help enabling any Amazon associates to aid any Amazon customers no matter what language they speak? At Customer Engagement Technology, we develop peculiar products that help customers solve problems. Our team leads the technical innovations in these spaces and set the bar for every other company that exists. We love data, and we have more than anyone else in the industry. We innovate on behalf of customers, developing Bot, self-service, and associate-facing products that delight customers and support our world class customer service workforce. We leverage big data, NLP, ML, and a focus on continuous innovation to create an amazing experience for customers as we
· A PhD in CS Machine Learning/NLP, Statistics, or in a highly quantitative field · 3+ years of hands-on experience in predictive modeling and large data analysis · 1+ years of experience using R/SAS and SQL in a Linux/UNIX environment · 1+ years of experience with Python · Strong communication and data presentation skills · Strong problem solving ability· Experienced with NLP, NLU, Machine Translation methods and Deep Neural Networks · 5+ years of industry experience in predictive modeling and large data analysis · Proven record of delivering results · Strong skills with Python and Java · 1+ year