Job Description The AWS ReadinessManager will provide the AWS Customer Service group (AWS CS) with structured customer engagement plans for newly released AWS services and feature enhancements. Your ongoing consultation with AWS service teams will ensure you can forecast and mitigate potential customer account and billing impacts during key events, including new releases and feature enhancements. You will play a key role in the transformation of AWS CS into a team that is on the front-foot with customer issues by ensuring customers can plan for the future and meet their business goals without disruption or unexpected billing outcomes. You will work closely with Program Managers of service teams throughout AWS, to ensure they are well-informed of AWS customer requirements. You will create customer profiles (Enterprise, Business or Hobbyist user) specific documentation and training to AWS CS to deliver support when customers need it most. You will work closely with internal stakeholders to
· Bachelor’s Degree or equivalent · Ability to think strategically and execute methodically · Experience developing and improving processes to simplify and automate whenever possible · Experience managing external relationships · Superior verbal and written communications skills with high attention to detail including precise and effective communications · Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills · Strong collaboration skills pulling teams together and willingness to roll up one’s sleeves to get the job