The Amazon Candidate Connection Services [ACCS] team aims to offer all candidates in the high-volume hiring pipeline the same world class support as Amazon customers receive. Do you have what it takes to lead the charge in how Amazon conducts quality assurance for our Candidate Support Associates? ACCS is looking for a Quality Assurance Specialist to develop and maintain quality assurance processes for Amazon vendors around the globe. The Quality Assurance Specialist should understand the business metrics (quality and productivity KPIs), build a story which summarizes holistic quality performance, identify solutions and implement the necessary actions. Following this initial phase it is imperative to own the actions and drive the required changes which lead to improved performance. The role should be setting the benchmark for standards we expect to deliver internally to drive a stronger hiring experience. Responsibilities: · Monitor and report Quality metrics, deep dive and identify trends/root
· Bachelor Degree or 4 years + experience in Quality Assurance · Professional experience in an operational or quality assurance (QA) role. · Analytical skills and process understanding to evaluate large amounts of data and to identify implications for service delivery. · Collaborative working with cross-functional teams in a global environment. · Ability to communicate effectively across a multitude of platforms with team members globally. · Good communicator who can interact with senior stakeholders. · Flexibility in approach to work and self-driven. · Analytical, with a proven ability to analyze