Quality Assurance Manager III, Amazon Connect at Amazon
Quality Assurance Manager III, Amazon Connect Details
April 24, 2019, 11:13 a.m.
Systems, Quality, & Security Engineering
AWS Software Engineering Managers
Seattle, Washington
Amazon Connect is
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use,
· Bachelor’s Degree in Computer Science or related field, or equivalent experience. · · 7+ years experience building successful production software systems. · Experience with both manual and automated testing, both front-end and back-end · 5+ years of quality management experience (managing a QA team, driving fixes across engineering teams, status reporting, ensuring quality bar is understood and met) · The ability to drive strategy for manual versus automated testing, oversee design and selection of test frameworks, · Experience measuring and improving effectiveness of one or more QA teams· Experience