Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Executive Seller, Vendor, and Brand Relations (ESR) works on behalf of our CEO, Executives, and other Amazon.com employees to provide support for Marketplace escalations. ESR’s objective is to be an advocate for Sellers, Vendors, and Brands by demonstrating our commitment to remove pain points, identify proactive
· BA/BS degree or equivelant level of experience · At least 1+ year of experience in Escalation or Social Media Operations management · SQL, Perl or other scripting languages to analyze data and configure into high level reporting · Experience leading small to medium sized projects · Experience developing and implementing new strategies and procedures · Experience in delivering communication to wide audiences in multiple formats. (written and verbal) Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation · MBA