GSF Ops Integration is looking for a Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects in the Fresh and Prime Now CX and Product Quality Team. This role requires focusing on analyzing defects in our operational processes that result in poor customer experience, supporting projects to solve and minimize the defects, managing to project timelines, and communicating to program managers on status, risks, and process/product changes. Cross-team coordination, project management, analytical and executive presentation skills are essential. This role is located in Seattle. Responsibilities include: · Gathering and analyzing data across order fulfillment functions to measure and track customer experience and product quality defects · Innovate to reduce quality defects and continuously improve quality to our customers · Collaborate with multiple stakeholders across Operations, Retail,
· Bachelor’s degree in Supply Chain Management, Engineering, or other technical field from an accredited university or 2+ years Amazon experience · Prior experience conducting quantitative and qualitative analysis · Prior experience analyzing cost/benefit of proposed project · Prior experience leveraging MS Excel, including the use of lookups and pivot tables. · 7+ years’ experience conducting quantitative and qualitative analysis · 2+ years of experience analyzing cost/benefit of proposed project · Prior experience with regression modeling and/or other statistical testing methods Amazon is an