Program Manager, Localization and Translation at Amazon
Program Manager, Localization and Translation Details
May 29, 2019, 8:22 a.m.
Customer Service
Seattle, Washington
and Localization team The CS Global
At Amazon, we strive to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. The CS Global Translation and Localization team (CSGTL), part of Consumer Customer Service Support (C2S2), currently supports CS teams worldwide, across multiple verticals (e.g., Consumer, Amazon Business CS, SDS, CS L and TD, and more). CSGTL’s main focus areas include: · Lead translation strategy for CS products · Administer the CS instance of ATMS, Amazon's translation management system · Evaluate and improve MT engines for CS use cases · Develop and measure translation processes for CS's static content (E.g., Help, KC, ID). As a localization program manager within this cross-functional team, you’ll be responsible for: · Administering our translation management system (TMS) · Providing technical support for our TMS · Streamlining internal processes · Driving operational efficiencies A successful candidate will be an individual contributor who
· Superior written and verbal communication skills · Bachelor's degree in Translation, Languages, Linguistics, or proven equivalent experience · Experience with the end-to-end lifecycle of localization and translation · 3+ years of localization experience, including localization project management · Expert-level knowledge of translation memories, termbases, and machine translation systems · Expert-level knowledge of multiple computer-assisted translation tools · Hands-on experience with large-scale translation management systems · Proven abilities in project planning and risk management, including