The Alexa Data Services (ADS) organization is engaged in the data processing to support the voice recognition for Alexa, the cloud-based service that powers devices like Amazon Echo, Echo Show, Echo Plus, Echo Spot, Echo Dot, and more. The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa’s brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day. Come build the future of the voice-recognition for Alexa with us. The ADS Operations Excellence (OpEx) Knowledge Management team is responsible for driving high quality training content for ADS data associates located across the globe. This includes creating engaging process and tool content, including instructor led training, eLearning and self-paced learning, virtual classroom design, building tool kits and study guides, and performance support aids for all ADS global sites. This Program Manager role sits within the Instructional
· Bachelor’s degree in a relevant field or commensurate industry experience. · Proven experience of managing large, complex, multifunctional technology-oriented projects and programs, partnering effectively with geographically dispersed teams · Deep experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, etc. · Great communication skills, including the ability to write detailed proposals, reports and other documents, backed by statistical measurements. · Strong problem solving and