Device CS (D2CS) Team. The successful candidate will be a key member of the D2CS Program Management team, which is responsible for driving initiatives that directly impact the customer experience globally. The ideal candidate will have project/program management experience and will own and execute projects and programs. The role will focus on new digital services and device launches and expansion activities along with continuous improvement program delivery. The candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Responsibilities will include: · Scope and deliver projects and programs end-to-end. · Collect business and systems requirements from internal and external customers. · Define and execute the project plan from design to release, securing resources and managing implementation. · Clearly communicate goals, roles, responsibilities, and desired outcomes. · Liaise with all
Basic Qualifications · Bachelor's degree. · 3+ years of relevant work experience in project/program management and/or operations in a customer service environment. · Demonstrated experience and success at leading cross functional projects. · Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others. · Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization. · Comfortable challenging the status quo and questioning existing practices