Are you passionate about improving the customer experience? Do you like to dive deep to understand how customer-centric solutions drive measurable results? Does coordinating projects across teams and countries sound exciting to you? If so, the Selling Partner Support Team is looking for a Program Manager to manage projects that improve the customer experience for our third-party sellers globally. Third-party sellers represent significant value to Amazon online retail customers, and Selling Partner Support helps drive success for these sellers through a combination of people, processes and services. We are a primary interface between sellers and Amazon by direct interaction between our associates and sellers, by building communication and tools that sellers use to receive help, and by driving cross-functional initiatives to improve the seller experience. Additionally, we possess a wealth of data regarding the reasons sellers contact us for help, and we use this information to identify and
· 5+ years of program / project management experience · 2+ years of experience communicating with both technical and non-technical teams across a global organization · Strong written and verbal communication in addition to strong presentation and interpersonal skills · Able to work both on a global team (as member and leader) and independently to deliver results. · Proven ability to bring clarity to ambiguous situations · Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines. · Specialized degree (BA/BS) or higher in a relevant