Have you ever thought about what it takes to be called the most trusted company for millions of online shoppers? Amazon’s Customer Trust and Partner Support (CTPS) organization is chartered to protect Amazon’s marketplace, so that customers can shop with confidence and have a perfect order experience. We do this by ensuring that customers receive authentic products in the condition and with the functionality they expect, and by quickly making things right when they don’t. Our greatest challenge is protecting customer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning (ML) risk models, and exercising high‐judgement decision‐making where we cannot apply automation. The A-to-z Guarantee is Amazon’s primary mechanism for protecting
· Bachelor's degree · 5+ years of product management experience · Experience launching products and iterating based on experimentation · Ability to interface directly with engineering teams · Strong analytical skills and comfort in deriving insights from loads of data· MBA or similar advanced degree · Experience in retail, e-commerce, operations, or a consumer startup · Strong technical background and experience · Excellent written and verbal communication skills with the ability to present information clearly and concisely to senior leaders · Proven ability to work autonomously and turn customer
Program Manager
and Operations Team |
Project/Program/Product Management--Non-Tech |
Retail Category Management: Home, Sports, Toys, Consumer Electronics and more |