Principal Service Engineer Lead - FastTrack at Microsoft
Principal Service Engineer Lead - FastTrack Details
Nov. 16, 2018, 7:28 p.m.
Engineering
People Manager
Full-Time
Atlanta, WA
Azure Customer Experience
Are you excited about working directly with Microsoft customers and partners to ensure success as they move forward with cloud computing? Do you want to be part of an engineering team that is looking to get a new service off the ground? If so, keep reading! We are the Azure Customer Experience (CXP) team- a fast growing Engineering team of customer obsessed and passionate individuals that drive positive customer outcomes and experiences. FastTrack (FT) for Azure is our newest initiative; a customer success service to help customers confidently onboard to Azure and getting them on the right track to build it right, architect it right, the first time. FT takes a solution-centric approach and provides customers with Engineering resources, best practices, tools and resources that drive Azure usage. We are looking for an experienced Principal FastTrack Engineer Lead who is ready to engage with strategic customers as they start their Azure journey toward POC, Dev, and Production deployment. If
Areas of responsibility include: Leading a high performing team as a manager, leader, coach and mentor Helping customers migrate and/or build workloads throughout their Azure journey toward production and expanding their cloud footprint (competing technologies okay). Directly engage with customers to validate new solutions and POC's; update modules per learnings and feedback. Be a thought leader and share knowledge with others through management best practices, solution documents, engage technical communities, build automated self-help solutions and create training. Act as the subject matter expert
Qualifications Recommendations: Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others. Consulting and/or Delivery experience a plus Bachelor's or Master's degree in Computer Science/Engineering or equivalent work experience Basic