Are you passionate about the customer experience? Do you have experience driving performance initiatives and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? The Payments Platform owns and maintains the software which processes 20+ payment methods worldwide, including the shop with points program, cobranded credit cards, private label cards, foreign exchange program, etc. The Business Operations team supports the larger Payments Platform to identify and eliminate operational issues, and enhance the customer payment experience. Locally, the Payments Business Operations team works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners, advocating for customer experience and applying operational
· Proven relevant work experience with process improvements · Strong analytical skills with excellent problem solving abilities · Strong written and verbal communication skills · Proficient in English · Basic to intermediate SQL skill · Bachelor’s Degree or equivalent · Ability to accommodate moderate international travel· Experience in e-commerce or financial products, such as credit card transacting, is a plus