Empower every person and organization on the planet to achieve more. That's what inspires us, drives our work, and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world. Do you want to join a fun, energetic and distinguished team? Do you like complex challenges? Are you passionate about working directly with Microsoft customers and partners to help them accelerate their transformation towards a digital transformation organization? If so, the Windows Technical Advisor position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you! A Windows Technical Advisor at Microsoft is an exciting and challenging role. You will provide Windows product platform and process support, guidance, training and mentorship to Delivery Partner Managers
Coaching Obsess about and know our customers and partners Deliver the "Perfect Every Time" experience Seeks information about the underlying needs of customers Allocates and aligns resources to optimize the customer experience Develops and communicates realistic outcomes Demonstrates expertise in a specific solution, or several products, feature functions, or services Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise Provide technical and soft skills coaching and mentoring to Suppliers' Advocate and Leads Teams Work
The successful candidate has the drive and intellectual horsepower to ensure our advocates have everything they need to solve customer issues; will be seen as a SME for the advocate and TA teams regarding case reviews, process, troubleshooting and will interface with various levels of management across our delivery partners and Microsoft. We are seeking for individuals who possess the following: English Language: fluent in reading, writing and speaking Thoughtful, analytical leader Thrive in dynamic, high-stress environments Able to see a problem from many angles Unrelenting focus on driving results