At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. The Global IT organization supports Amazon employees through the implementation of technology solutions including desktop productivity tools, systems and network infrastructure, and corporate business systems. Amazon is searching for a Seattle-based operational leader to manage a team of IT support engineers who provide chat, phone or hands-on support to corporate employees. In collaboration with their Global IT peers and leadership, this individual will drive IT service excellence, productivity and standardization across the team. Responsibilities include: · Directly manage a group of IT engineers who provide chat, phone and/or hands on IT support services to Amazon employees · Contribute to an organization that can support
· 3+ years of hands-on computer support experience · 2+ years of experience leading engineers in the delivery of IT services in complex organizations · An ability to think creatively and apply strong analytical and problem solving skills, driving issues to resolution · Proven ability to provide excellent customer service in high-pressure environments while successfully handling multiple competing priorities. · Strong attention to detail and excellent written and oral communication skills · Ability to effectively influence, negotiate, and communicate with internal and external business partners,