Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manager to manage critical and high impact global events and escalations. Incident Managers combine a passion for protecting customers with an ability to think quickly and take decisive action. At Amazon, Incident Managers don’t just put out fires – they also own fixing the problems that caused them. An ideal candidate will be able to: · communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means; · recommend analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists; · evaluate information for reliability, validity, and relevance; · evaluate,
1-3 years of experience in writing, reviewing and editing assessment products from multiple sources. Experience in providing understanding of target or threat systems through the identification and link analysis of physical, functional, or behavioral relationships. Ability to construct simple and complex queries. Familiarity with multiple analytic tools, databases, and techniques (e.g., Analyst’s Notebook, A-Space, Anchory, M3, divergent/convergent thinking, link charts, matrices, etc.). Knowledge of multiple search engines (e.g., Google, Yahoo, LexisNexis, DataStar) and tools in conducting open-source