Incident Management Support Engineer at Amazon

Incident Management Support Engineer Details

Jan. 4, 2019, 5:37 a.m.
Systems, Quality, & Security Engineering
Seattle, Washington
with service team Amazon Web Services
Amazon TechOps is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It's an exciting time to join our team as we are rapidly growing and expanding our offerings. As a Support Engineer on the TechOps team your mission is reducing the duration, frequency, and impact of issues within the AWS and Amazon infrastructure. You will direct the resolution of high visibility incidents by leading conference calls and virtual teams. Using data learned from those incidents you will drive further

• Bachelor's Degree in Computer Science or at least 4 years relevant experience in a large-scale technical environment • 3-5 years of experience using and troubleshooting Linux or Unix based systems • 3-5 years experiencing troubleshooting and resolving technical issues in a distributed environment. • 2+ years experience automating tasks using scripting languages. Software development experience with compiled languages a plus. • 2+ years experience driving collaborative projects from conception to delivery using Agile/Scrum methodology • Solid grasp of networking fundamentals • Effective organizational
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