In the words of Jeff Bezos’ “It’s our job every day to make every important aspect of the customer experience a little bit better”. As the Global Lead for Concessions Abuse Prevention (CAP), you will be responsible for empowering your people to think like owners, and partnering on/or leading local and global initiatives to set new standards in shipping and delivery support (SDS). You will have the opportunity to work with business, operations and program teams across Amazon to meet the SDS qualitative and quantitative goals. You have to thrive in the type of environment that is constantly growing and evolving. Can you develop leaders, partner with business groups, and deliver on global initiatives that involve senior leadership, all before lunch? Then Amazon may be the place for you. A Day in the Life of a Global Leader for CAP involves: · Leading and managing 6-9 direct reports and 1000+ indirect reports · Responsible for SDS operations globally and partnering with capacity planning and
· Bachelor’s degree OR three years of Amazon customer service experience · 7+ years of people management experience · Project management experience · Experience managing teams of 1000+ direct and indirect reports including leadership roles · Master’s degree or MBA highly preferred · Lean/Six Sigma experience · Experience in contact center, retail, or e-commerce operations · Strong communication and presentation skills