Field IT Manager 2 at Microsoft

Field IT Manager 2 Details

Nov. 21, 2018, 10:16 p.m.
IT Operations
★★
Individual Contributor
Full-Time
Redmond, WA
helping Microsoft team Services Engineering builds
Core Services Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more! As a part of Core Services Engineering, the Global Support Operations team is seeking an IT Manager accountable for deployment and operation of Microsoft Core services, which support the businesses internationally.

Responsibilities: Manage the Site Operations infrastructure deployment service for real estate and network infrastructure projects within Puget Sound. In partnership with real estate, build and maintain a project book of work, applying project portfolio management skills to prioritize and define the appropriate resources to deploy successful projects. Collaborate with the Area IT Manager to seek and define IT service and process optimization opportunities and align with peer teams globally. Proactively identify issues/problems in the Support Service, driving them to their resolution. Develop and
Required Qualifications: 1+ years of IT infrastructure or Service Management experience. 1+ years of Project/Program Management experience. Preferred Qualifications: Ability to work well in a remote and virtual team environment, influence decisions and handle ambiguity. Demonstrated large-scale program management across multiple functions and regions. Experience with support services. Ability to conduct detailed needs analysis to determine and develop roadmaps. Extensive collaboration with peers across organization to streamline project delivery. Demonstrated ability to communicate effectively
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