Escalation Process Specialist Our vision is to make Amazon to be the best place for third party sellers of all sizes to grow and serve our customers leveraging world-class tools and services. The Selling Partner Paid Services organization team is looking for an Escalations Process Specialist who is a team player capable of working in a dynamic environment focused on addressing Selling Partner escalated enforcement issues. Our team will invent and innovate across technology, processes and people to grow the program and improve Selling Partner engagement and satisfaction. In this role, you will deep dive escalations and work with a broad group of internal stakeholders globally (e.g. sales, marketing, seller support, etc.). You will also work with Selling Partners and Account Managers directly to collect insights. To be successful in this role you will need to be process driven and a problem solver. You will need to be highly analytical, think and act fast, and be adept at finding creative,
Basic Qualifications · BA/BS degree or equivalent experience including 5+ years of process improvement experience in eCommerce, retail technology, SaaS, or software industries · At least 2 years of Program and/or Project Management · Demonstrated success exceeding goals · Sound business judgment, proven ability to influence others, and very detail oriented · Always does what is right for the customer—relentlessly customer-focusedPreferred Qualifications · Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements · Strong analytical skills including
Escalation Process Specialist
Services organization team |
Project/Program/Product Management--Non-Tech |
Third-Party Seller Recruitment and Development |
Escalation Process Specialist
Services organization team |
Project/Program/Product Management--Non-Tech |
Third-Party Seller Recruitment and Development |
Escalation Process Specialist
Services organization team |
Project/Program/Product Management--Non-Tech |
Third-Party Seller Recruitment and Development |
Senior Program Manager
Services organization team |
Project/Program/Product Management--Non-Tech |
Third-Party Seller Recruitment and Development |
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customer-focused, and team |
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Seller Support |