Amazon is looking for a smart, driven, problem solver to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities. Support responsibilities: · Respond to system inquiries and troubleshoot reported issues, provide ongoing technical and user support · Train HR users on supported systems and provide process/system support, develop and maintain functional user documentation · Become a subject matter expert on one or more HR solutions utilized by Amazon including digital document management, time and attendance, Amazon Hub, PeopleSoft and other systems · Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress · Track system issues and enhancement requests for review and resolution by technical teams Project responsibilities: · Assist with the roll out of new tools and systems to HR teams including execution of testing, and training tasks · Aid in the creation
· Bachelor's degree or equvilant experience · Relevant work experience in a similar role · Knowledge of HR systems.· Experience identifying and resolving issues independently, would describe self as a “troubleshooter” · Systems support experience, previous participation in system testing and system implementation activities a plus · Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers · Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail · Knowledge of PeopleSoft