Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. The ERC team is comprised of approximately 900 associates supporting Amazon employees in 49 countries and 14 languages. ERC associates are located in eight locations globally. We are currently looking for a leader for our Content and Communications team. As the leader of this team, you will be responsible for creation, maintenance, and ongoing improvement of agent content and communications. You will also be responsible for the creation and ongoing improvement of the tools and vehicles used to deliver this material. The ERC
· BA or equivalent experience · 6+ years of relevant experience in content management or a related role in a contact center environment · 5+ years of experience as a people manager · Ability to develop and execute employee and content campaigns and plans · Strong project management skills and experience · Excellent communication and writing skills · Experience managing multiple complex projects and programs within organizations of scale · Insists on the highest standards from self and others. Drive accountability for results. · Engenders trust and respect in all working relationships; strong influencing