Director, Enterprise Commercial Customer and Partner Engagement at Microsoft
Director, Enterprise Commercial Customer and Partner Engagement Details
Nov. 20, 2018, 6:13 p.m.
Business Programs & Operations
★★★½
Individual Contributor
Full-Time
Redmond, WA
and leadership team Enterprise Commercial Engagement
As the Enterprise Commercial Engagement Lead, you will be expected to increase the executive capacity by aligning the Enterprise Commercial CVP and leadership team to the right customer and partner engagements.
You will have the opportunity to: 1. Create a customer engagement support model for the Enterprise Commercial CVP aligned to the team's strategy, goals and objectives, including establishing the criteria and triage process for directing ownership of customer engagement activities 2. Run the rhythm to support executive sponsored accounts, which includes building a consistent process, solid engagement plans with clear objectives, and efficient tracking of actions that accrues to business results 3. Coordinate and manage to closure all customer escalations directed towards the CVP, including conducting
BA/BS 7+ years' experience in sales, demonstrating a strong understanding of customer interactions Business maturity and experience working with senior executives Exceptional messaging and writing skills Great attention to detail and ensures accuracy in all communication deliverables Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders Strong track record of program management and ability to manage multiple projects simultaneously, drive strong work-back plans Thrive in a fast-paced, ambiguous environment and able to adapt plans and approach