Customer Service Technical and Non-Technical Teams
Seattle, Washington
Business program team Customer Service operational
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a Customer Service operational planning professional to build the CS planning and routing infrastructure supporting Amazon Business. This role demands a leader who can work independently, work closely with multiple stakeholders in different geographies, and has the ability to drive innovations. The ideal candidate will possess a passion for operational efficiency, an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. She/he will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. Key responsibilities include:
· 5+ years experience in operations planning and support · Ability to work with cross-functional teams. · Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment. · Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability. · Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly. · Proficient in Microsoft Office tools suite, particularly Excel. · Comfortable in dealing with large amounts of data
CS PLANNING LEAD, AMAZON BUSINESS
Business program team |
Buying, Planning, & Instock Management |
Customer Service Technical and Non-Technical Teams |