We are seeking a CRM Product Manager to accelerate the strategic development of sales systems and tools at AWS. AWS’ rapid growth rate necessitates the maturation of enabling tools and data that will scale effectively with the field organization’s forecasted size and simultaneously deliver continuous improvements in field productivity. This individual will report to the CRM Portfolio Leader and assist in the delivery of the CRM Strategy Roadmap. He/she will shepherd strategic CRM initiatives from ideation to deployment in partnership with the Global Business Operations (GBO) team. In the delivery of these initiatives, he/she will be responsible for building business justification to obtain sponsorship and funding for the project, data gathering and translation of business requirements into user stories and functional specifications, managing user validation sessions and providing user insights on behalf of business stakeholders, and coordinating change management efforts with GBO and business
· BA/BS Degree required · 5+ years of experience in product management and/or management consulting · 3+ years of experience in CRM strategy and/or CRM implementation leader roles · Fluency in sales process and common cloud-based tools used to create sales business capabilities · MBA or other relevant advanced degree · Proven track record implementing and/or managing cloud-based CRM applications · Experience with business process re-engineering and Lean Six Sigma · Experience with Salesforce CRM · Experience with minimum viable product (MVP) approach to product development · Understands and has