The Selling Partner Support team at Amazon is looking for a Content Strategist to support content that helps Amazon vendors and Vendor Support Associates solve problems. Vendors supply products that we sell on Amazon websites throughout the world, and are critical to expand selection for Amazon customers. Every interaction that Amazon has with a vendor represents an opportunity to enhance and accelerate growth for that vendor’s business. The Selling Partner Support team works relentlessly to improve every point of contact with our vendors. We find and measure points of vendor-facing friction, use technology to resolve problems, and use data and vendor feedback to improve the vendor experience. The Selling Partner Content Management team is one of several functional teams in Selling Partner Support. The other teams include product and program management, technology and software development, user experience design, operations, and business intelligence. In this role, you will: · Collaborate
· Experience managing content projects, including coordinating with other teams · Bachelor's degree in English, technical writing, or related field, or comparable job experience Demonstrate project management experience · Experience working in a CMS platform · Experience with a markup language, such as HTML and/or XML · Strong bias for action and the ability to prioritize and meet deadlines · Demonstrated success at learning and explaining business processes· 5+ years as a technical writer, editor, or content strategist, with a focus on software or workflow applications · Experience with or exposure
Global Knowledge Management Leader
Support(SDS) KM team |
Editorial, Writing, & Content Management |
Customer Service Technical and Non-Technical Teams |
Content Strategist
Global Content team |
Human Resources |
HR Operations & Analytics |
Regional Content Manager
Systems (TRMS) team |
Editorial, Writing, & Content Management |
Transaction Risk Management Systems |